Additional Information
Remote Support, Access and Meetings That Just Works!
| Latest Version | ConnectWise Control 19.3 |
| Requirements |
Windows 7/Windows 8/Windows 10/Windows 11 |
| Updated | June 24, 2023 |
| Author | ConnectWise, LLC. |
| Category | File Transfer and Networking |
| License | Trial |
| Language | English |
| Download | 50 |
Overview
With ConnectWise Control (ScreenConnect) you can anytime, anywhere access lets you remotely control devices and help your customers whether they’re around the corner, or across the world. Full remote control capabilities designed for help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Unattended access and machine management capabilities to help you save time and provide superior service delivery! Industry-leading remote unattended access with powerful, easy-to-use machine monitoring and management features. Great for: Help Desk, Break/Fix Services & Personal Use, Internal IT, Point-of-Sale, Remote Workforce & Managed Services!
Keep working confidently despite ever-present cyber threats. With out-of-the-box functionality like AES-256 encryption and two-factor authentication, you can rest assured that your remote access is guarded by world-class security features that scale with your needs. ConnectWise Control works with the best-in-breed solutions you already love. Explore 100+ extensions and integrations and start customizing your remote support experience.
Confidently monitor and support machines all over the world without missing a beat, all while successfully resolving technical issues behind the scenes without disrupting end users. ConnectWise Control Access makes creating easy-to-read reports simple. You can effortlessly create clear, concise reports with actionable data that provides a holistic view of technician activity and key business metrics.
Features and Highlights
Keep working confidently despite ever-present cyber threats. With out-of-the-box functionality like AES-256 encryption and two-factor authentication, you can rest assured that your remote access is guarded by world-class security features that scale with your needs. ConnectWise Control works with the best-in-breed solutions you already love. Explore 100+ extensions and integrations and start customizing your remote support experience.
Confidently monitor and support machines all over the world without missing a beat, all while successfully resolving technical issues behind the scenes without disrupting end users. ConnectWise Control Access makes creating easy-to-read reports simple. You can effortlessly create clear, concise reports with actionable data that provides a holistic view of technician activity and key business metrics.
Features and Highlights
- Central web application
- Access from anywhere gives you the ability to deal with issues wherever there is an internet connection
- Zero-install clients avoid waiting for customers to fumble through installation
- Intelligent launching selects the easiest deployment method regardless of platform
- Seamless firewall traversal for both technicians and customers
- Proxy traversal is not an issue, as ScreenConnect uses system settings to establish the connection
- Collaborate with another technician to both work on a single session simultaneously
- Configuration with a domain name and custom ports allows for any combination of access points
- Ad hoc support sessions
- Multiple invitation methods include email invitations, session codes, and publicly visible sessions
- Organize and secure your sessions with dynamically defined session groups
- Generate MSI packages to automatically deploy persistent connections via Group Policy
- Remotely relabel unattended clients to change organization or identification
- Command Line Interface from the web UI supports individual or group commands
- Screen Preview from web UI to see if the machine is being used before connecting
- Adjust screen quality from true color to black and white
- Transfer files and folders with menu options
- Screen recordings are saved in .avi format locally for the user
- Store security credentials to send to the screen later to make connecting faster and more secure
- View multiple monitors with ease, allowing technicians to see every monitor of the remote machine
- Change any text visible to your customers, including inside client applications
- Design your own theme and become the artist
- Integrate into your website through a variety of means
- Role-based security provides industry-leading security control for each user
- 256-bit AES encryption for every session is a secure way to package and ship the data
- Generate session codes automatically and customize the length and structure for improved security
- Integrate using LDAP & Active Directory to fit like a glove into your enterprise security model
- SSL-enable the web app for an additional layer of security
- SQLite Database provides more options for storage, maintenance, and reporting
- Password Reset is available for users via the Web UI
Note: 14 days trial online (web-based) version.
