Additional Information
Link Up Your Team & Customers! Phone System, Live Chat & Conferencing
| Latest Version | 3CX 18.12.422 |
| Requirements |
Windows 8/Windows 10/Windows 11 |
| Updated | June 24, 2023 |
| Author | 3CX Team |
| Category | Messaging and Chat |
| License | Freeware |
| Language | English |
| Download | 90 |
Overview
3CX is an amazing communication tool for Windowds PC that enables seamless connectivity between your device and your organization's network. Designed for enterprises, this mobile app serves as an end-user companion to the PC-based central system, allowing you to send messages, make calls, and set up video calls with other users on the same network.
- Collaborate with your team and connect with your customers
- Includes phone system, video conferencing, and live chat features
- Choose between hosted by 3CX or self-managed in private cloud or on-premise
- FREE forever for up to 10 users!
- Try risk-free with no credit card required.
With 3CX, remote work becomes more convenient. Simply install the app on your device and scan a QR code from the accompanying web client to connect to your organization. Once connected, you can leverage all the communication channels offered by the V18 platform, including sending and receiving messages, making calls, and conducting video calls.
The app ensures stable communication by utilizing voice over IP (VoIP) technology, with call quality dependent on your internet connection. Additionally, your phone app syncs with the main network, giving you access to the same office extensions and allowing you to change your profile status and functionalities, providing peace of mind when you're off duty.
It's important to note that 3CX is part of a larger platform and requires regular app usage. Users who do not respond to notifications or do not use the app for seven consecutive days are automatically tagged as inactive and removed from the service, requiring re-registration. Furthermore, the app cannot be used as a standalone solution and requires a paid subscription to the V18 platform.
Features
Unified Communications: It provides a unified communications platform that integrates various communication channels, including voice calls, video calls, chat, and conferencing, into a single interface, making it easy for users to collaborate and communicate across different mediums.
VoIP Technology: The app leverages Voice over IP (VoIP) technology, enabling high-quality voice calls over the internet, eliminating the need for traditional phone lines and reducing communication costs.
Mobility: It offers mobile apps for iOS and Android devices, allowing users to access their organization's communication system from anywhere, making remote work more convenient and efficient.
Web Conferencing: It includes built-in web conferencing features, allowing users to conduct virtual meetings, webinars, and presentations with screen sharing, chat, and file sharing capabilities.
Call Routing and Call Management: It provides advanced call routing and management features, such as call forwarding, call queuing, voicemail, call recording, and call reporting, enabling organizations to efficiently handle incoming and outgoing calls.
Integrations: It integrates with popular CRM, helpdesk, and other business applications, allowing organizations to streamline their workflows and improve productivity by centralizing communication and information.
Security: It incorporates advanced security measures, including encryption, firewall traversal, and authentication, to protect communication data and ensure the privacy and security of conversations.
Scalability: 3CX for PC is a scalable solution that can accommodate organizations of all sizes, from small businesses to large enterprises, allowing for easy expansion or downsizing as per business requirements.
Easy Deployment and Management: It offers a user-friendly web-based management console, making it easy to set up, configure, and manage the communication system. It also supports various deployment options, including on-premises, cloud, and hosted, providing flexibility and choice for organizations.
Advanced Features: It includes a range of advanced features, such as digital receptionist, call queues, call recording, call analytics, and more, to enhance communication capabilities and improve overall productivity within organizations.
FAQ
What is 3CX?
3CX is a software-based IP PBX (Private Branch Exchange) system that provides a complete Unified Communications solution for businesses of all sizes.
How does 3CX work?
It works by using the SIP (Session Initiation Protocol) standard to establish and manage communication sessions between different endpoints such as IP phones, softphones, and mobile devices.
Can I use 3CX with any SIP-compatible device?
Yes, 3CX is compatible with most SIP-enabled devices, including IP phones, softphones, and mobile devices.
Does 3CX support video conferencing?
Yes, it includes a built-in video conferencing solution that allows users to conduct face-to-face meetings from anywhere with an internet connection.
Can I use 3CX with my existing phone lines?
Yes, it can be configured to work with traditional PSTN (Public Switched Telephone Network) phone lines through the use of a compatible VoIP gateway.
Is 3CX easy to install and configure?
Yes, 3CX is designed to be easy to install and configure, with a web-based interface that allows for simple setup and management.
Does 3CX support mobile devices?
Yes, it includes mobile apps for iOS and Android that allow users to make and receive calls, chat, and access other features of the system from their mobile devices.
Pricing
STARTUP FREE - €0 forever
(for 10 users)
- Hosted on Cloud
- Choose SIP Trunk
- 1 Ring Group
- 1 Auto Attendant
- Talk / Meet Links
- Mobile & Desktop Apps
- Video Conferencing
- (Up to 25 participants)
- Team Messaging
- Live Chat
- WhatsApp Integration
STARTUP PRO - €175/year
(for 10 users)
- Everything in Free plus:
- Multi-level IVR
- Call Queues
- Busy Lamp Field (BLF)
- Voicemail-to-text
- Holiday & Business Hours Routing
- Call & Chat Reporting
- Listen in, Whisper, Barge in
DEDICATED PRO - €295/year
(4 sim calls)
- Dedicated Hosted Instance
- (Hosting cost included)
- Everything in StartUP plus...
- Microsoft 365 Integration
- CRM Integration
- Call Recording
- Hot Desking
- SMS & MMS
- Video Conferencing
- (Up to 100 participants)
PROS
- Utilizes VoIP technology for seamless communication
- Syncs extensions with the office setup for convenience
- Simple and straightforward registration process
CONS
- Automatically purges inactive devices for streamlined management
- Exclusive compatibility with the V18 platform
Conclusion
Overall, 3CX is a reliable mobile extension for remote employees who need to be constantly available. It offers a wide range of communication media, from messaging to video calls, and seamlessly syncs with the office setup, providing extra functionalities on the go. However, it's essential to keep in mind the app's usage requirements and its dependency on the larger subscription.
